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What is our Return Policy?

For the time being, returns are only accepted on purchases made within Malaysia.

Refunds will be made in store credit for the same amount, the same way the product price that was originally purchased. The refund procedure shall be submitted within 14 Days as when the returned goods have been received by Juzubi.my. After checking that the return has been correctly exercised and that the returned products are accepted, an email will be send to you notifying that your store credit has been processed. 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping


What is our Exchange Policy?

We would only accept exchanges if the item/size received are different from the original order, and will be fully liable for the shipping cost. 

How do I return?

  • Contact us via email to [email protected]
  • Send us the details of order number and picture of order received
  • You will get an email reply on the next course of action

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • For merchandise, seal to be in tact and no damages
  • In the original packaging

Free gifts or promotional items are not returnable!

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